Are the products made in Australia?

Skin Juice is 100% Australian-owned and manufactured. The majority of our products are made fresh in our very own Juice Lab based in Newcastle, NSW. We are involved at every touch point of the product journey and know exactly what goes into your products.

Does Skin Juice test on animals?

No. All Skin Juice products are completely cruelty free and are not tested on animals.

Does Skin Juice offer samples?

We do not produce sample sizes of our products. We do however produce our entire Daily Diet range of products in mini sizes which are a great way for your customer to trial and travel with Skin Juice.

Does Skin Juice have reps on the road?

Skin Juice does not employ sales reps on the road. The main reason for this is so we can retain profitable margins for our stockists and an affordable retail price for the customer. Our team are always happy to help and answer your questions and we can offer professional support and information via Skype, phone, email, newsletters and social media.

Are the packing chips in my order biodegradable?

The packing chips used in our orders are made from potato waste. They are also biodegradable and will dissolve in water or placed in your compost.


Are Skin Juice Products Vegan?

Most of our products are vegan, although a couple of products contain ingredients that vegan clients may want to avoid. These include beeswax and honey. If you need to check a product, we recommend consulting your product manual or the product page on our retail site.

Are Skin Juice products chemical free?

We don't claim to be chemical-free. Anything made up of matter - including plants, animals, minerals
 and water - are made up of chemicals. Our products are however 100% free from synthetic or harmful chemicals.

Are all Skin Juice Products safe to use during pregnancy?

The majority of Skin Juice products are safe to use during pregnancy. You can check if a product is pregnancy-safe by checking your product manual or under the heading 'Suitable for' headline on the product page of the retail website.

What Skin Juice products are Nut Oil Free?

Skin Juice uses a wide selection of tree nut oils, seed oils and kernel oils in our product formulations so every precaution must be taken to ensure that a thorough consultation is made with every client prior to a facial or body treatment. We suggest asking your client if they have any known allergies when making the appointment.

Nut oils Skin Juice use include Macadamia nut oil and Almond oil. We do not manufacture with any Peanut oil. While thorough cleaning procedures are followed, Skin Juice cannot guarantee that there are no traces of nut oils in products listed as all products are manufactured in the same facility as other nut oils. We advise caution, as all allergies are serious no matter the severity.

What preservatives do Skin Juice formulations use?

Skin Juice uses a variety of different preservatives systems, depending on the individual product formulation and what we consider to be the healthiest option for the skin. We make no compromises on what we put in our products and are passionate about giving customers the healthiest option for their skin so we use either ecocert preservative systems, which are sustainably sourced, or food grade preservative systems.

Why do some of the products contain an ingredient called “Parfum”?

The term Parfum is not to be confused with synthetic perfume or fragrance. We use this term for two reasones.

Firstly, Parfum in the ingredient list is the legally registered INCI name for Naticide. This is an all-natural vegetable based preservative and is made from Vanilla and Almond extracts. As a manufacturer and retailer we are legally required to list all ingredients under either 
their INCI or botanical names within the ingredient list.

Parfum can also be used in some products within the market to protect intellectual rights when essential oils are being used.

Where can we find the full list of ingredients?

We understand the importance of knowing what is in the products you apply and recommend for your client’s skin, so here at Skin Juice we are 100% transparent with our formulations and provide customers with a full list of ingredients, which can be found on each product page on the retail website and the Hub, as well as on the outermost layer of our products.

Can I use Skin Juice on clients who are allergic to Aspirin?

Willow tree bark is the raw ingredient from which aspirin and salicylic acid are derived. We recommend avoiding all products containing salicylic acid to be safe. The full list of ingredients for each product can be found on the product page on the retail website and the Hub, as well as on the outermost layer of our products.

Do Skin Juice products contain Gluten?

No, all Skin Juice products are Gluten Free.


What is the shelf life of Skin Juice products?

Skin Juice products have a shelf life of 12 months unopened and 9 months once opened from when the products are received. Skin Juice will not compromise on the quality, efficiency and safety of the products and fresh batches of products are constantly being produced.

How long do the products last for?

Full sized products will normally last on average around 3 months, but it is dependent on the product, how much is used and how often it is used.

Why doesn’t Skin Juice have foaming cleansers?

Foaming cleansers contain drying detergents that strip the skin of oil, which can be detrimental to the function and health of the skin.

The skin’s natural healthy oils are essential in keeping the skin soft, hydrated and functioning properly. The loss of lipids will expose the skin to irritation and bacterial infections. To compensate for excessive stripping the skin will produce extra oil to try to make up for what it has lost. This means, it can become oilier and more prone to breakouts. Your skin should never be left feeling tight and dry after you cleanse as this means it is left unprotected. Foaming cleansers can also disrupt the skin’s natural acidic pH, as soap is alkaline in nature. This can leave the skin more vulnerable to bacteria, making it dirtier and also risking infection.

Why doesn’t Skin Juice have night creams?

Throughout the night, our skin goes through a natural rebalancing and protective process of rebuilding our microbiome. Traditional night creams are often rich in silicons and emulsifiers that sit on top of the skin. While these can offer extra protection during the day, it is unnecessary at night. These ingredients block the skin’s healthy oil flow and inhibit this process. Instead of using ingredients that block your skin, we use bio-compatible oils and balms that are emulsifier free, that allow the skin to breathe and continue with its natural rebalancing process at night, while also infusing essential nutrients deeply into the skin via intercellular channels to provide essential nourishment.

What is the difference between a Skin Juice Skin Drink and a traditional toner?

Traditional toners are used to correct the skin’s pH after cleansing. All Skin Juice cleansers are pH balancing and therefore will not require an astringent or drying toner. Instead, Skin Juice Skin Drinks replace water that can be lost during the cleansing process and feed the skin potent antioxidants, antibacterial and anti-inflammatory nutrients.

They are also used as refreshing tonics of a morning, providing the Skin Juice night nutrition has been used. Skin Juice Skin Drinks are free from alcohols or harsh drying ingredients and nasty irritating chemicals, instead they will purify, balance and hydrate the skin.

Rewards + VIP

How do I view my Points? 

Your Points can be viewed at any time by logging into your wholesale account and selecting the Rewards bubble, marked with a dollar sign in the bottom left-hand corner of the screen.  

Once you open the Rewards bubble your Points can be seen in the top left-hand corner of this bubble 

IMPORTANT: Please allow 30min for your points to load on your account after each purchase or rewardable item is complete. 

How do I earn Points? 

Receive 1 Point for every $1 AUD you spend.  

These Points can then be used to redeem vouchers for money off your order.  

For example, accrue 1000 Points to redeem a $10 AUD voucher.  

How do I spend Points? 

  1. Open the Rewards bubble marked with a dollar sign in the bottom left hand corner of the screen.
  2. Select 'All Rewards' to see what Rewards you are able to redeem. Eligible rewards will have a yellow 'View' button next to them. Rewards you do not yet have enough Points for will not. 
  3. Select 'View' next to the Reward you would like to redeem. 
  4. Then select Redeem. You will now see a code that you can enter in cart, or you can save it for later and it will be stored in your Rewards bubble at the bottom of the home screen under Your rewards. The voucher code will also be emailed to you.

*Only one voucher can be redeemed per order. 

What can I use my Points for? 

  • Points could be used to redeem; 
  • Free products to use as testers 
  • Products to use as Staff rewards 
  • Free marketing material 
  • Products/prizes for VIP nights 
  • Products for charities you want to support 
  • Products to use for promotions 
  • Products to sell 

How is my VIP tier calculated? 

Your VIP tier is calculated using your annual spend on your Skin Juice wholesale account, based on a calendar year i.e. from the 1st January 2023 – 31st December 2023. The amount is in AUD and inclusive of GST and shipping costs. 

You VIP tier will automically update on 1st January based on your total spend from the previous year. You will then be eligible to claim the rewards of the relevant tier for the entirety of that calendar year (they will expire at the end of 31st December). 

How do I know what VIP tier I am in? 

Your VIP Tier can be viewed at any time by logging into your wholesale account and selecting the Rewards bubble, marked with a dollar sign in the bottom left-hand corner of the screen.  

Once you open the Rewards bubble scroll down to the VIP section to see your current tier and how far away from the next tier you are. Clicking into this VIP section will also give you further information about the perks you are currently eligible for. 


Can you use Skin Juice with Microdermabrasion, Dermal Rollers, Skin Needling, Dermaplaning, or other types of machinery including Galvanic or Sonopherises?

We don't recommend using Skin Juice products with microdermabrasion, dermal rollers, needling, dermaplaning, or any other machinery as they may change the skin's response to our products.

Our Green Juice balm is an exception to this, which can be used to calm and rebuild the skin following a more invasive treatment. Some Skin Juice products can help to maintain and improve results at home with post-treatment and home-care products for client, although it's important to note we can't guarantee how each skin type may respond after these types of treatments.

Can I use any Skin Juice products prior to doing IPL?

We do not recommend combining any of our Skin Juice peels or exfoliants with any further exfoliation, hair removal or resurfacing treatments.

Some Skin Juice products, such as Green Juice Balm, can help calm and rebuild the skin following on from some of these procedures. However, we always recommend to follow the manufacturer’s instructions in regard to what products to use prior and following their procedures.

Can you use steam in Skin Juice facials and offer extractions?

We do not recommend or advise using steam or extractions in our treatment procedures as too much heat, stimulation or even pressure on the skin can cause trauma or excess stimulation and sensitivity. This is especially true for a skin that tends to be most sensitive or fragile, or even more prone to redness and capillary damage.

We would never recommend to use steam on a skin that is reactive or over sensitive, and as a rule, never steam for too long. Never use steam with any AHA or Peel treatments and take caution with further exfoliation and massage.


Can my business have exclusivity?

Skin Juice predominately does not offer exclusivity to stockists. If a salon is consistently making a large commitment to the range we are able to look at putting an agreement in place.
 One of our key growth strategies is Brand Awareness and making the range more accessible to the health conscious and natural minded market is important. Having multiple touch points within the market will enable Skin Juice to become even more profitable 
for our salons. In saying this, we are very mindful where we position stockists and are careful not to position performing stockists next door to each other.

Are there any minimum monthly orders?

Skin Juice has no monthly or yearly spends.

Can I sell the products online?

Skin Juice provides stockists with the opportunity to sell online to customers within Australia. The stockist must agree to the terms and conditions and adhere to the Online Selling
 Best Practices set out by Skin Juice. These practices are available as part of your resources on The Hub and are there to regulate the online experience, ensuring the customer has a positive brand journey and the highest level of customer service.

Why am I not on the Stockist Finder?

To have your business listed on our stockist finder, you will need to fill in this form.

Only stockists who qualify as part of our VIP program are eligible to receive a hyperlink to their business as part of their profile. Eligibility for the hyperlink will be reviewed and updated in the first week of January of each year. If you have recently become eligible for the link due to a VIP tier promotion, you may contact our team to implement this feature for your business sooner.